So, I'm tasked with pre-screening helpdesk ticketing systems, because my new employer is ready to make the jump to Something Better. Here's what I've discovered.
SysAid - dedicated sales people, who appear to be in the US, and will talk to you on the phone, and be happy to customize a demo to your requirements, to help you decide if that's what you want.
ConnectWise - dedicated sales people, who appear to be in the US, and will talk to you on the phone, and be happy to customize a demo to your requirements, to help you decide if that's what you want.
Autotask - dedicated sales people, who appear to be in the US, and will talk to you on the phone, and be happy to customize a demo to your requirements, to help you decide if that's what you want.
JIRA - I could not figure out how the Hell to get to a person. I could demo the product, and a-la-carte order anything I wanted, or view demo video, after demo video to my heart's content, all through the website, but pre-sales human? Yeah, this one dropped right off my list.
Manage Engine - Look, I know India has a lot of really brilliant people, and they will eventually compete with China as the two Superpowers (displacing the current UN Security Council entirely), but outsourcing your pre-sales demo to India? Come on. I need a sales person who can tell me how the product will work for ME, and my "special needs," not walk me through one of the online videos, and choke if I try to go off-script. The online demo is absolutely brilliant - I've shared it to show what a real "activity management" product should be. But, that's about the limit of what I want from Manage Engine right now.
Request Tracker - just don't do it.
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